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Hej! I’m Hüseyin.

A dedicated customer service professional with passion for technology, e-commerce, mobile apps, web services, SaaS products and the Internet. Despite my 3+ years experience in the customer service industry, I’m constantly looking for new ways to continue learning and growing as a professional.

As an EU citizen, I’m currently looking for new career challenges in sales, customer service and marketing fields in the European Union with the intention to relocate and would love to discuss possible career opportunities.

About me

I am a Turkish & Swedish citizen who lives, works and studies in Stockholm. I love new technologies, mobile apps, ecommerce, online marketing & sales, travelling and collecting vinyl records.

Abilities

Skill set

  • Online advertising
  • Research
  • Customer support
  • Troubleshooting
  • Translation
  • Customer support

Proficiency

  • Google AdWords
  • Microsoft Excel
  • Facebook Adverts
  • Twitter Ads

Proficiency

  • Social media
  • Mac OS
  • Microsoft Windows
  • MS Office

CV

Work Experience

Nov 2012 - Solna

Betsson Group

Customer Support Specialist

• Resolve customer complaints via email and live chat by using Oracle Service Cloud CRM software
• Follow up corrections and providing information about other products and services
• Report website related technical problems to network operations center
• Inform customers about current promotions and offers
• Assist team manager and shift leaders to report on what is happening in the market
• Handle approximately 200 support requests per day via live chat and email (20% more than the avg.)

Jun 2014 - Stockholm

macstickers.com & sticraft.com

Founder & Marketer

Macstickers.com is an ecommerce website that sells unique stickers for MacBooks and Sticraft.com offers custom-made MacBook stickers for individuals and companies.

• Have sold 900+ stickers and shipped them to 40 different countries
• Create promotions and various email campaigns via Mailchimp, including the template designs, calls-to-action, and content used
• Build and manage social media profiles and presence, including Facebook, Twitter and Instagram
• Plan and run online advertising campaigns with Google AdWords and Facebook Ads
• Track and monitor user activity with Google Analytics
• Produce, handle and ship orders
• Maintain and update websites

Nov 2014 - Stockholm

Truecaller

Part-time Turkish Translator

Truecaller is a leading search technology company that is transforming the phonebook with a set of intelligent and useful services. The service has over 200 million users worldwide.

• Translate Truecaller apps, Truecaller website, FAQs and newsletters from English to Turkish
• Use OneSky translation memory software to ensure consistency of all Turkish translations
• Utilize the Internet as research tool throughout the translation process
• Prioritize translation work to meet tight deadlines

Education

Sep 2013 - Jun 2015

Stockholm University

Master's Student / Consumer and Business Marketing
Sep 2010 - Jun 2013

Linköping University

Master's Studies / International and European Relations
Sep 2002 - Jun 2007

Ege University

Bachelor's Degree / International Relations

Achievement

Swedish Institute

Scholarship Holder

Portfolio

Contact

Contact me

Kamomillvägen 9‏ Lgh 1207
19164 Sollentuna

0046764093273
hello@huseyin.se

Send me a message